Improvement of Personnel Training and Retraining in Service Organisations: Russia As an Example

Abstract

This paper discusses the concept, characteristics and classification of training and retraining of service personnel, analyzes the current situation and problems of training and retraining of service personnel in Russia, and proposes countermeasures and recommendations for training and retraining. The paper argues that training and retraining of service personnel should be carried out on the principles of customer orientation, dynamic changes, practicality, continuity, and classified according to different criteria. The paper also suggests the principles of organizing effective interaction between vocational educational institutions, enterprises and organizations, and the establishment of an interactive body for the management of training of personnel in the service sector. The paper concludes by pointing out that the most important thing to improve the level of development of the service sector is to develop the quality of the enterprise itself and to improve itself from within.