Dispatching method of incoming events for ERP system based on analysis of emails using artificial intelligent technique

Abstract

The article describes a method for solving automatic dispatching problem of incoming events in ERP systems received from incoming emails via external mail programs by using artificial intelligent processing. Realization include recognition of client appeal subject, selecting key information and transferring it to enterprise business processes through creation of tasks. In this research, was developed program module for ERP system based on "1C: Enterprise"platform and integrated with an external mail application and neural network oriented to natural language recognition. As a result, it made possible to embed that mechanism into business processes engine of the information system and solve the problem in practice. © Published under licence by IOP Publishing Ltd.