Please use this identifier to cite or link to this item: http://hdl.handle.net/10995/102128
Title: Dispatching method of incoming events for ERP system based on analysis of emails using artificial intelligent technique
Authors: Shirokov, S. A.
Rypalov, A. J.
Issue Date: 2020
Publisher: IOP Publishing Ltd
Citation: Shirokov S. A. Dispatching method of incoming events for ERP system based on analysis of emails using artificial intelligent technique / S. A. Shirokov, A. J. Rypalov. — DOI 10.1088/1742-6596/1694/1/012034 // Journal of Physics: Conference Series. — 2020. — Vol. 1694. — Iss. 1. — 012034.
Abstract: The article describes a method for solving automatic dispatching problem of incoming events in ERP systems received from incoming emails via external mail programs by using artificial intelligent processing. Realization include recognition of client appeal subject, selecting key information and transferring it to enterprise business processes through creation of tasks. In this research, was developed program module for ERP system based on "1C: Enterprise"platform and integrated with an external mail application and neural network oriented to natural language recognition. As a result, it made possible to embed that mechanism into business processes engine of the information system and solve the problem in practice. © Published under licence by IOP Publishing Ltd.
Keywords: APPLICATION PROGRAMS
ARTIFICIAL INTELLIGENCE
CONTROL SYSTEMS
ELECTRONIC MAIL
ARTIFICIAL INTELLIGENT
ARTIFICIAL INTELLIGENT TECHNIQUES
BUSINESS PROCESS
DISPATCHING METHODS
DISPATCHING PROBLEM
ENTERPRISE BUSINESS PROCESS
NATURAL LANGUAGES
NETWORK ORIENTED
ENTERPRISE RESOURCE PLANNING
URI: http://hdl.handle.net/10995/102128
Access: info:eu-repo/semantics/openAccess
SCOPUS ID: 85099056567
PURE ID: 20453185
0586e387-f551-463d-9bf2-51684e9580bd
ISSN: 17426588
DOI: 10.1088/1742-6596/1694/1/012034
Appears in Collections:Научные публикации, проиндексированные в SCOPUS и WoS CC

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