Evaluation of the resulting quality level index for interregional passenger automobile transport

Abstract

In order to improve transport services for the population, it is necessary to study and analyze the information on the quality of transport services on the basis of gained experience and wishes of the passengers. This paper, basing on the normative and technical documentation and expert assessments, provides the rationale for the selection of quality indicators for interregional passenger automobile transport. Quality evaluation indexes are supposed to be simple for calculation and use; quality indexes are supposed to be formed in the way to judge the participation of carriers in the improvement of the quality of the transport process, i. e. to separate the qualities, which depend and do not depend on their activities. Indexes, developed on the basis of the standards' requirements are used in this paper. Such approach in the management of interregional passenger transport can contribute to the quality improvement of interregional automobile transport services provided to the population. The results of statistical data processing of passengers' questionnaires are also given here. The transport quality indexes were quantified through the passengers' answers ranking, the evaluation of the interregional passenger automobile transport quality was carried out on the example of the Ulyanovsk State Technical University. © Published under licence by IOP Publishing Ltd.