Data-driven e-government: Exploring the socio-economic ramifications

Abstract

The evident benefits of big data, artificial intelligence and machine learning in society have begun to influence the transition towards a data-driven public sector. Decision-making in the public sector is in an infancy phase of a revolution owing to the inclusion of these new technological innovations. Research has revealed that data-driven e-government policies improve socio-economic development in some nations. Despite the immense opportunities data-driven e-government models have for governments, similar to every system, there are ramifications. This study explores the concept of data-driven e-government as well as investigates the socio-economic implications such an e-government model can have on society. Findings of this exploratory study add insight into a field which is in its early days and still unfocused, as well as making recommendations for policymakers. © 2019, Department for E-Governance and Administration. All rights reserved.