Interaction between industry higher educational institutions and the customer of educational services

Abstract

The purpose of the article is to develop a model for interaction between industry higher educational institutions and the customer of educational services in order to increase the human potential in the industry. The article deals with the specifics of relations between the transport higher educational institutions and the company. To assess the quality of relations, the resource exchange model is suggested for use. The article formulates principles of interaction between the parties and indicators that can be used to assess the quality of the resources exchange. A model for interaction between the company's bus iness units and higher educational institutions was proposed. The relations between the horizontal-structured corporation and educational institutions were modeled; the mathematical apparatus was selected to describe the contacts, indicators of satisfaction with the resources and the resultant indicator (satisfaction with the interaction) were proposed. The model will help to determine quantitative characteristics of the achieved contacts. Their introduction will make it possible to assess the original state of the contacts and proceed to functional design. Introduction of the concept of satisfaction with the resources and interaction in its individual lines will allow identifying the reserves to build on in order to optimize the contacts. The purpose of the modeling is to expand contacts between the higher educational institution and enterprises in the industry, to involve employees in innovation activities, to improve skills of the higher educational institution graduates in response to the needs of the industry. This article only looks at the interaction between industry higher educational institutions and business units of RZD OJSC, whereas recent years brought contacts between the university and many transport organizations that have specifics of market interactions described in the stakeholder theory. © The Authors, published by EDP Sciences, 2019.