Please use this identifier to cite or link to this item: http://hdl.handle.net/10995/118363
Title: Corporate social responsibility and sustainability in the tourism sector: A systematic literature review and future outlook
Authors: Madanaguli, A.
Srivastava, S.
Ferraris, A.
Dhir, A.
Issue Date: 2022
Citation: Corporate social responsibility and sustainability in the tourism sector: A systematic literature review and future outlook / A. Madanaguli, S. Srivastava, A. Ferraris et al. // Sustainable Development. — 2022. — Vol. 30. — Iss. 3. — P. 447-461.
Abstract: The current study intends to synthesise extant studies addressing corporate social responsibility (CSR) and sustainability in the tourism sector. It employed qualitative content analysis to present the research profile, prominent conceptual, qualitative and quantitative studies, research gaps and future research questions. The review results indicate that research on CSR in tourism is a promising area of study that is growing rapidly. This review captures conceptual, qualitative and quantitative empirical studies and divides them into themes based on two typologies. Typology 1 addresses the direct effect of CSR on employees, customers and business performance. Typology 2 highlights the moderated and mediated relationships of variables, including customer trust, identification, trust and value with CSR. The findings provide a unifying framework highlighting the importance of CSR engagement in building relationships with various stakeholders in the tourism industry context. This contribution is one of the first reviews to examine the growing research on the CSR agenda in tourism. The tourist industry should recognise stakeholders' roles and attempt to involve them in their CSR initiatives. © 2021 The Authors. Sustainable Development published by ERP Environment and John Wiley & Sons Ltd.
Keywords: CORPORATE (CSR)
SOCIAL RESPONSIBILITY
SYSTEMATIC LITERATURE REVIEW
TOURISM
CORPORATE SOCIAL RESPONSIBILITY
FUTURE PROSPECT
LITERATURE REVIEW
STAKEHOLDER
SUSTAINABILITY
TOURISM
URI: http://hdl.handle.net/10995/118363
Access: info:eu-repo/semantics/openAccess
SCOPUS ID: 85118330607
DOI: 10.1002/sd.2258
metadata.dc.description.sponsorship: Università degli Studi di Torino, UNITO
Open Access Funding provided by Universita degli Studi di Torino within the CRUI-CARE Agreement. [Correction added on 20 May 2022, after first online publication: CRUI funding statement has been added.]
Appears in Collections:Научные публикации, проиндексированные в SCOPUS и WoS CC

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