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Title: Development of a Text Analysis Agent for a Logistics Company's Q&A System
Authors: Aksyonov, K. A.
Ziomkovskaya, P. E.
Dougandaga, D.
Aksyonova, O. P.
Aksyonova, E. K.
Issue Date: 2021
Publisher: IOP Publishing Ltd
IOP Publishing
Citation: Development of a Text Analysis Agent for a Logistics Company's Q&A System / K. A. Aksyonov, P. E. Ziomkovskaya, D. Dougandaga et al. // Journal of Physics: Conference Series. — 2021. — Vol. 2134. — Iss. 1. — 012021.
Abstract: The "Twin" system is an omnichannel communication platform for building voice and chatbots, capable, in particular, of receiving data in one language and transmitting in another. "Twin" can record voice and text, display detailed statistics and analytics for each call or dialog. In this article, using the Twin system, a chatbot was created for the field of cargo transportation, it describes its advantages and disadvantages and the principle of creating of such chatbots. © 2021 Institute of Physics Publishing. All rights reserved.
Access: info:eu-repo/semantics/openAccess
Conference name: 8th International Young Scientists Conference on Information Technologies, Telecommunications and Control Systems, ITTCS 2021
Conference date: 16 December 2021 through 17 December 2021
SCOPUS ID: 85123593720
PURE ID: 29560832
ISSN: 1742-6588
Appears in Collections:Научные публикации, проиндексированные в SCOPUS и WoS CC

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