Обзор регламентных показателей при оценке качества услуг, оказываемых государственными учреждениями

Abstract

At the heart of the work of public institutions is the provision of various services, which are regulated by quality. Modern society makes to adapt the control unit to the current environment of fierce competition, constantly improving methods for maintaining the quality of services, at least at the procedural level. Therefore, business modeling is an important process for the efficient operation of the organization and evaluation of the quality of work performed.