Please use this identifier to cite or link to this item: http://hdl.handle.net/10995/103231
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dc.contributor.authorAgbozo, E.en
dc.contributor.authorMedvedev, A. N.en
dc.date.accessioned2021-08-31T15:08:28Z-
dc.date.available2021-08-31T15:08:28Z-
dc.date.issued2020-
dc.identifier.citationAgbozo E. Towards a multi-channel service delivery model in the data-driven public sector / E. Agbozo, A. N. Medvedev. — DOI 10.17323/2587-814X.2020.1.41.50 // Business Informatics. — 2020. — Vol. 14. — Iss. 1. — P. 41-50.en
dc.identifier.issn2587814X-
dc.identifier.otherFinal2
dc.identifier.otherAll Open Access, Bronze3
dc.identifier.otherhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85097676494&doi=10.17323%2f2587-814X.2020.1.41.50&partnerID=40&md5=0a5937ed6f92d67134ce4068d0a7c601
dc.identifier.otherhttps://bijournal.hse.ru/data/2020/04/10/1557601454/4.pdfm
dc.identifier.urihttp://hdl.handle.net/10995/103231-
dc.description.abstractThe goal of e-government is to provide public services to end users - be it citizens or residents - of a given nation. Research has shown that there is the susceptibility of governments to check all the boxes so as to present an image of having e-government implementations, yet end users eventually do not benefit from these electronic services. Quality public service delivery is an issue of priority today and, with the increasing availability of modern technological tools and techniques, it is attainable. Datadriven e-government is a necessary ingredient in the modern day public sector due to the widespread availability and rapid production of data (i.e. big data) and it aims at value creation. This study proposes a novel research concept, using the Multi-Channel Service Delivery model as a catalyst to attain the data-driven ecosystem in the public sector. The model was developed based on recommendations from works of previous research to address the changing landscape of the public sector. By integrating the Multi-Channel Service Delivery model into e-government and public sector decision making, governments will be able to bridge the divide and offer services to end users with access to e-services, as well as those who do not. In doing so, the United Nations' Sustainable Development Goals (SDGs) which are aimed at leaving none behind will be arrived at. © 2010 Sociedad Mexicana de Psicologia. All rights reserved.en
dc.format.mimetypeapplication/pdfen
dc.language.isoenen
dc.publisherNational Research University, Higher School of Econoimicsen
dc.rightsinfo:eu-repo/semantics/openAccessen
dc.sourceBus. inform.2
dc.sourceBusiness Informaticsen
dc.subjectDATA-DRIVEN PUBLIC SECTORen
dc.subjectE-GOVERNMENTen
dc.subjectMULTI-CHANNEL SERVICE DELIVERY MODELen
dc.subjectPUBLIC SECTORen
dc.subjectPUBLIC SERVICE OPTIMIZATIONen
dc.subjectUSER EXPERIENCEen
dc.subjectVALUE CREATIONen
dc.titleTowards a multi-channel service delivery model in the data-driven public sectoren
dc.titleО многоканальной модели предоставления услуг в управляемом данными государственном сектореru
dc.typeArticleen
dc.typeinfo:eu-repo/semantics/articleen
dc.typeinfo:eu-repo/semantics/publishedVersionen
dc.identifier.doi10.17323/2587-814X.2020.1.41.50-
dc.identifier.scopus85097676494-
local.contributor.employeeAgbozo, E., Ural Federal University, 19, Mira Street, Yekaterinburg, 620002, Russian Federation
local.contributor.employeeMedvedev, A.N., Ural Federal University, 19, Mira Street, Yekaterinburg, 620002, Russian Federation
local.description.firstpage41-
local.description.lastpage50-
local.issue1-
local.volume14-
local.contributor.departmentUral Federal University, 19, Mira Street, Yekaterinburg, 620002, Russian Federation
local.identifier.pure13405820-
local.identifier.eid2-s2.0-85097676494-
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