Please use this identifier to cite or link to this item: http://hdl.handle.net/10995/101493
Title: Evolutionary paths of performance measurement and management system: the longitudinal case study of a leading SME
Authors: Sardi, A.
Sorano, E.
Ferraris, A.
Garengo, P.
Issue Date: 2020
Publisher: Emerald Group Holdings Ltd.
Citation: Evolutionary paths of performance measurement and management system: the longitudinal case study of a leading SME / A. Sardi, E. Sorano, A. Ferraris, et al. — DOI 10.1108/MBE-01-2020-0016 // Measuring Business Excellence. — 2020. — Vol. 24. — Iss. 4. — P. 495-510.
Abstract: Purpose: The literature highlights the relevance of performance measurement and management system in small and medium enterprises (SMEs) to face the current competitive environment. However, a number of studies investigate how performance measurement and management system is effective for evolving and how contingency factors could influence this change. Newer experiences are sporadic and rarely investigated by researchers and practitioners. The purpose of this study is to identify the feasible evolutionary path of performance measurement and management system in leading SMEs to respond to current business challenges. Furthermore, it aims to contribute to the understanding of the role of key contingency factors influencing this evolution. Design/methodology/approach: A longitudinal case study, based on retrospective and real-time investigations, is performed to investigate the primary evolutions of the performance measurement and management system and its key determinants. Findings: The findings highlight two evolution paths, increasing the maturity of performance measurement. The first path highlights a strong command and control of performance management; the second path shows a democratic and participative of performance management. Moreover, management information system, organizational culture and management style are highlighted as key contingency factors in the change of performance management. Originality/value: The authors contribute to knowledge in performance measurement field, showing how the efforts for developing performance measurement and management system in a leading SME could determine two different evolutionary paths. Furthermore, the paper describes the increasing role of organizational culture, management style and management information system in performance management evolution, as well as the relevance of online chats and social media in performance management activities. © 2020, Emerald Publishing Limited.
Keywords: MANUFACTURING
PERFORMANCE MANAGEMENT
PERFORMANCE MEASUREMENT
PERFORMANCE MEASUREMENT SYSTEM
SMALL AND MEDIUM ENTERPRISES
SOCIAL MEDIA
URI: http://hdl.handle.net/10995/101493
Access: info:eu-repo/semantics/openAccess
SCOPUS ID: 85087629149
PURE ID: 20116173
b90b33ae-ce06-48e6-841d-1b788dc961e6
ISSN: 13683047
DOI: 10.1108/MBE-01-2020-0016
Appears in Collections:Научные публикации, проиндексированные в SCOPUS и WoS CC

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